Shipping policy

Shipping Policy

Where do you ship?

We ship anywhere in the United States. We don’t offer international shipping or local pickup at this time.

When will my order ship?

Every jar is made by hand in small batches. Your order ships within 2 to 4 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

How much does shipping cost?

We charge exactly what USPS, UPS, or FedEx charges us, with no handling fees. You’ll see the shipping cost before you pay.

Free shipping on orders of $70 or more within the contiguous United States (excludes Alaska, Hawaii, and PO boxes).

How long will delivery take?

Once your order ships, you’ll receive an email with your tracking number. Delivery time depends on the carrier and your location. Estimated delivery dates are not guaranteed, as they’re set by the carrier.

Shipping insurance (optional)

You can add shipping insurance at checkout to cover lost or stolen packages. If you choose not to add it, CreamLab is not responsible for packages lost or stolen after they’ve been handed to the carrier.

Broken jars

We pack every jar with great care. If one still arrives broken, we’ll cover it every time, with or without insurance (see our Returns & Refunds Policy).

Shipping address

Please double-check your address before checking out. We’re not responsible for orders that aren’t delivered because of an incorrect address. If a package is returned to us for this reason, we’ll contact you to ship it again, and the cost of the new shipment will be yours.

Heat and oil separation

On hot days, it’s normal for the natural nut oil to separate during transit. This doesn’t mean the product is damaged. Just stir well before enjoying.