Política de reembolso

All sales are final.

Because we sell food, for safety reasons we do not accept returns or exchanges of products in good condition, whether opened or unopened.

If your order arrives broken, incorrect, or incomplete:

We want everything to arrive perfectly. If something went wrong, please write to us within 48 hours of receiving your order at creamlabnutrition@gmail.com, with:

- Your order number
- Photos of the box and shipping label
- Photos of the affected product
- A photo of the batch number on the jar
Please do not throw away the product or packaging until we have reviewed your case.

How do we resolve this?

Once your case is approved, we will send you a free replacement. If we don't have the product available, or if you prefer not to receive a replacement, we will issue a refund to your original payment method. What we don't cover:

- Taste or texture preferences
- Natural oil separation
- Reports made after 48 hours
- Lost or stolen packages without shipping insurance
- Orders that didn't arrive due to an incorrect address